FAQ 2017-01-28T03:53:56+00:00

Frequently Asked Questions

View Our Cancellation Policy Below

If you are new to massage therapy, we understand that you might have some questions. We are confident that we have the answers to your inquiries.

Below are the answers to the questions that are most commonly asked about massage therapy treatment. Should you have additional questions please feel free to contact us.

How will massage therapy benefit me?

With professional registered massage therapy you can experience relief from muscular tension and pain, receive increased range of motion and a reduction of mental stress levels. Massage is a natural healing process that can deliver both physical and emotional benefits.

Treatments are specifically tailored to meet your needs.

How often will I need treatments?

Your body can let you know. Some people require only a few sessions to treat a specific problem, while others become regular users of massage therapy as both proactive and preventative healthcare. Massage can help maintain good muscle tone, flexibility, and help correct muscular injuries.

How old does a person need to be to receive massage therapy?

Any age.

Massage therapy treatments are effective from birth until palliative care stages.

Which regions of my body get massaged?

The therapist will ask you what you want to get out of the session. You will also be asked to describe any chronic problems that you are experiencing. This will determine the appropriate regions of your body that need attention. A typical full-body massage involves your back, neck, shoulders, arms, legs, feet, and hands.

Will I experience muscle soreness following a massage therapy treatment?

Most people report feel very relaxed, and often experience significant relief from aches, pains and stress after a massage session. However some people, especially those who require deep-tissue massage, experience mild muscle soreness which may last a day or two. Once the soreness is gone, they often notice heightened energy levels and an increased range of motion.

I’m not sure I’m comfortable with a stranger touching me.

It is not uncommon for first-time clients to be apprehensive with the personal nature of massage therapy. Most clients lose this apprehension within the first few minutes of treatment. Massage therapists are trained professionals who respect your feelings and go out of their way to allow you to feel comfortable.

Do I have to take off all of my clothes?

One of the keys to the success of a your massage therapy session is your ability to relax and feel comfortable. Therefore, the decision is yours; remove only the articles of clothing that you are comfortable with removing. Traditional full-body massage treatments work best administered directly, without the barrier of clothing on the areas massaged. During a session you will be fully covered with a table sheet/blanket, only the area of your body that is being worked on is uncovered.  Before and after the session, you will undress and dress in complete privacy.

Will my extended healthcare plan cover the costs of massage therapy treatments?

Yes it will.

Most extended healthcare plans include massage therapy and some even have on-line billing. Some plans ask you to first receive a physician’s referral. Feel free to contact us and we will be happy to help you determine your plan’s coverage.

Do you offer massage gift certificates?

Yes we do!

A therapeutic massage is a great way to show someone how much you care. For details please visit our gift certificate page.

What happens if I Miss an Appointment?

When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

What is your Cancellation Policy for Appointments?

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the missed appointment policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.