Frequently Asked Questions

View Our Cancellation Policy Below

If you are new to massage therapy or chiropractic care, we understand that you might have some questions. Below are the answers to the questions that are most commonly asked about massage therapy & chiropractic treatment. Should you have additional questions please feel free to contact us.

Are all of your practitioners registered?

Yes, all of our practitioners are either Registered Massage Therapists, licensed with the College of Massage Therapists’ of Ontario, or are Doctor’s of Chiropractic licensed with the College of Chiropractors of Ontario.

This is my first massage, what should I expect?

You should expect your RMT to have a brief conversation with you pertaining to your health and wellness prior to your massage. They may conduct a few brief assessments to determine the location and type of injury or condition you may be experiencing. During your treatment, you will have the areas that you specified worked on, and your RMT will ensure throughout your treatment that you are comfortable and that the pressure is adequate for your needs and comfort level. After your session, it is typical that your RMT will discuss their findings, and advise on specific stretches or exercises that may help you.

Want to book a treatment, but don’t know whom to book with?

Please feel free to refer to our bio page on our website for more detailed information about our staff. Rest assured you will be in great care with anyone you select.

Do you offer direct billing?

Currently, we do not offer direct billing. Luckily, most insurance companies reimburse funds within 1-2 days after submission. We are happy to walk you through this process. After your treatment, you will pay Bodyworks, and we will then issue you a receipt with all of the pertinent information you will need to submit your claim.

How will massage therapy benefit me?

With professional registered massage therapy, you can experience relief from muscular tension and pain, receive increased range of motion and a reduction of mental stress levels. Massage is a natural healing process that can deliver both physical and emotional benefits.

Treatments are specifically tailored to meet your needs. Your RMT will take the time to read over your health history and discuss your concerns before commencing your treatment.

How often will I need treatments?

Your body can let you know. Your health care provider will also advise you as to when they think you would be booking your next massage or Chiro session. Some people require only a few sessions to treat a specific problem, while others become regular users of massage therapy and chiropractic care as both proactive and preventative healthcare. Massage and Chiropractic treatment both can help maintain good muscle tone, flexibility, and help correct muscular injuries.

How old does a person need to be to receive massage therapy?

Any age; massage therapy and Chiropractic treatments are effective from birth until the palliative care stages.

Which regions of my body get massaged?

The therapist will ask you what you want to get out of the session. You will also be asked to describe any chronic problems that you are experiencing. This will determine the appropriate regions of your body that need attention. A typical full-body massage involves your back, neck, shoulders, arms, legs, feet, and hands. Your therapist will discuss with you the areas of your body that you would like treated prior to your appointment. Regulatory bodies require that certain areas of the body, including the gluteals, chest wall, and inner thigh will require special written consent prior to treatment.

Will I experience muscle soreness following a massage therapy treatment?

Most people report feeling very relaxed, and often experience significant relief from aches, pains and stress after a massage session. However some people, especially those who require deep-tissue massage, experience mild muscle soreness which may last a day or two. Once the soreness is gone, they often notice heightened energy levels, an increased range of motion, and a decrease in pain.

I’m not sure I’m comfortable with a stranger touching me?

It is not uncommon for first-time clients to be apprehensive about the personal nature of massage therapy. Most clients lose this apprehension within the first few minutes of treatment. Massage therapists are trained professionals who respect your feelings and go out of their way to allow you to feel comfortable.

Do I have to take off all of my clothes?

One of the keys to the success of your massage therapy session is your ability to relax and feel comfortable. Therefore, the decision is yours; remove only the articles of clothing that you are comfortable with removing. Traditional full-body massage treatments work best administered directly, without the barrier of clothing on the areas massaged. During a session you will be fully covered with a table sheet/blanket, only the area of your body that is being worked on is uncovered. Before and after the session, you will undress and dress in complete privacy.

Will my extended healthcare plan cover the costs of massage therapy treatments?

Yes, it will. Most extended healthcare plans include massage therapy and some even have online billing. Some plans ask you to first receive a physician’s referral. Not sure whether or not you need a Dr’s referral? Call the customer service department of your insurance provider for clarification.

Do you offer massage gift certificates?

Yes, we do! Easily and quickly purchase a gift certificate online by clicking here. We can either email it directly to you or to your recipient of choice. A therapeutic massage is a great way to show someone how much you care. For details please visit our gift certificate page.

What happens if I Miss an Appointment?

When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the cancellation fee of $50.00

What is your Cancellation Policy for Appointments?

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment.